09bdt Privacy Policy

1.1 Identity and Account Information

During account registration, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Permanent address in Bangladesh
• National ID card or passport number (for KYC verification)

1.2 Financial Information

We collect the following financial information to process transactions:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Transaction amounts and dates

Important: We never store your full bank account number or PIN.

1.3 Technical and Device Information

Information collected automatically to improve our services:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login and logout times
• Cookie and session data
• Page visit history and click activity

1.4 Gaming Activity Information

Information related to your gaming activity on the platform is collected, such as play history, bet amounts, win and loss records, and bonus usage details.

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal requests
• Providing uninterrupted gaming services
• Activating bonuses and promotions
• Sending transaction confirmation messages

2.2 Security and Fraud Prevention

• Monitoring suspicious account activity
• Managing anti-money laundering (AML) processes
• Verifying your identity and age (KYC)
• Protecting accounts from unauthorized access

2.3 Improvement and Personalization

• Customizing the platform experience according to your preferences
• Recommending relevant games and offers
• Analyzing and improving service quality

2.4 Communication and Support

• Providing assistance via live chat
• Sending important account-related notifications
• Informing you about promotional offers subject to your consent

2.5 Fulfilling Legal Obligations

We are required to retain and provide certain information in order to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

3.1 Essential Cookies

These cookies are essential for the core functionality of the website. They include managing login sessions, security verification, and temporarily storing form data. Without these cookies, the website will not function properly.

3.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and other settings. They make your next visit easier and more personalized.

3.3 Analytics Cookies

These cookies help us understand which pages on the site are used most, how long users stay, and where issues occur. The data collected is aggregated and not personally identifiable.

3.4 Cookie Controls

You can accept or reject cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the website.

4.1 Service Providers

We work under contract with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These organizations may only use the information for the specified purpose and are bound to comply with our privacy policy.

4.2 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a government authority under applicable law in Bangladesh.

4.3 Fraud Prevention

Limited information may be shared with industry-recognized security organizations for anti-money laundering and fraud detection purposes.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, we will notify you in advance.

5.1 Response to Data Breaches

In the event of an unexpected data breach, we will notify affected users within the timeframes required by applicable law and will take immediate remedial action.

6.1 Active Accounts

All information is retained while your account is active. This is necessary for service delivery, ensuring security, and fulfilling legal obligations.

6.2 After Account Closure

Even after an account is closed, transaction records and KYC documents are retained for the required period in accordance with legal requirements and anti-money laundering regulations.

6.3 Analytics Data

Aggregated and anonymized analytics data may be retained long-term, as it is no longer personally identifiable.

7.1 Right to Access Information

You have the full right to know what information we hold about you and to receive a copy of that information. Please contact our support team for this request.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This can be done directly through account settings or via live chat.

7.3 Right to Delete Information

You may request deletion of information that is not required beyond legal obligations. However, for active accounts, certain information must be retained in accordance with legal regulations.

7.4 Right to Opt Out of Marketing Communications

No promotional messages are sent without your consent. Even if consent has been given, you may withdraw it at any time. To do so, send an email to [email protected].

7.5 Right to Lodge a Complaint

If you have any complaints regarding our privacy policy, please contact our support team directly. We take all complaints seriously and are committed to resolving them promptly.

09bdt provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware for any reason that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

09bdt reserves the right to update this privacy policy at any time. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the policy is changed
• For significant changes, a notification is sent to the registered email address
• Continued use of the platform after changes are made will be considered acceptance of the new policy

We recommend visiting this page regularly to stay informed about updates.

This privacy policy is governed by the applicable data protection and privacy laws of Bangladesh. Any disputes relating to this policy will be resolved in accordance with the laws of Bangladesh.

We always believe in transparency and accountability. For any legal questions or concerns, please contact our support team directly.